Please follow these helpful tips to access your downloads. Due to vast differences in technology, we are unable to provide any technical assistance at this time.

First, make sure you are accessing files from a desktop or laptop computer. Most mobile devices such as phones and ipads, do not allow for downloading through a link.

Your products will be sent using a compressed .zip file. To unzip a ZIP file:

Save the .zip file to your computer, right-click and select, “Extract All.” This will create a new file on your computer in which you can open. Then, add the file to iCloud or Dropbox to get the files on your mobile device. Occasionally, apps on your browser may interfere with downloading. If this is the case, please open a new browser and try again.

If you attempt to download on a mobile device, you may need a free app to unzip the product (a good, free one is FileExplorer Free). This will allow you to unzip the folder to access it. Another solution available on some mobile devices is to long hold the zipped file icon and then click, “Extract.” If neither of these options work, try downloading again from a desktop or laptop computer.

If you can’t find the file once it’s downloaded, try looking in “Downloads” under “My Computer” or search the title of the file on your computer to see where it has been saved to.

For files sent in PDF format: If your particular computer or mobile device does not have a PDF reader of some sort on it, you’ll need one to view the items. Adobe Reader is the most common one and it’s free. You can download it here.